Refund & Cancellation Policy
Items on Craft.cool are digital downloads. Once a file is delivered it cannot be "returned", so refunds are decided case by case. This policy applies to all paid items.
You will get a full refund if
- you were charged twice, or charged but the order never completed;
- the item was never delivered, or its download does not work and the creator does not fix it within 7 days of you reporting it;
- the item is clearly not what its page described (for example, it does not support the versions or software it lists);
- the item is removed for copyright infringement or malware.
Usually not refunded
- You changed your mind after downloading.
- The item works as described but is not what you hoped for.
- It conflicts with other plugins or a setup the item does not claim to support.
How to ask
Open a support ticket with the topic "Refund request" within 7 days of purchase (or of the problem appearing, for items that stop working), and include your order number from your Library. Tell us what went wrong. We may ask the creator for their side.
We reply within 48 hours and decide within 7 working days. Approved refunds go back to the original payment method: PayPal refunds usually arrive within 5 to 10 working days; UPI refunds are sent to the UPI ID you paid from.
Cancellations
An order that has not been paid yet can be cancelled at any time from the order page. Once a UPI payment proof is submitted, write to us instead.
This policy does not affect your rights under the Consumer Protection Act, 2019 or other consumer law that applies to you.